Materparade

Legal warranty

All Mater products sold by Materparade are covered by the legal guarantee of conformity provided for by the Consumer Code. Below you will find the official notice of the European Union.

Harmonised notice on the legal guarantee of conformity. Minimum two-year legal guarantee for goods sold in the European Union. Consumers can exercise their rights if the goods do not match the description or do not work as expected. Sellers are responsible for any lack of conformity existing at the time of delivery and which becomes apparent within the legal guarantee period, and are required to offer free repair or replacement and, in some cases, a price reduction or a full refund. If you receive non-conforming goods: contact the seller as soon as possible to report the problem and provide proof of purchase, such as a receipt, invoice, or bank statement. To learn more: europa.eu/youreurope/garanzie.

How to report a defect

Write to info@cosedinterni.it indicating the order number and attaching some photos of the product. The order confirmation email or the invoice is sufficient as proof of purchase.

Source of the notice: Commission Implementing Regulation (EU) 2025/1960, Annex I.