Materparade

Shipping, Returns, and Refunds

Where we ship

We ship to Italy, throughout the European Union, and to some non-EU countries (United Kingdom, Switzerland, United States, Canada, Australia, Japan, and others). The options available for your address are shown at checkout.

Delivery times

In Italy, delivery takes 2–4 days. For international orders, delivery times depend on the country and are provided by the courier.

Shipping costs

  • Italy: 7 euros. Free for orders over 100 euros.
  • European Union: 14.99 euros.
  • Rest of the world: 19.99 euros.

The exact cost is always shown before payment. For orders outside the EU, local duties and taxes may apply and are the responsibility of the recipient.

Packaging and inspection upon delivery

Mater are made of ceramic powder and are fragile. Each piece is carefully packaged to withstand transit. Upon delivery, inspect the package in the presence of the courier: if it is damaged, accept it with a written reservation and contact us immediately.

Right of withdrawal (returns)

If you are purchasing as a consumer, you have 14 days from delivery to change your mind and return the product without giving any reason.

  1. Use the Withdraw from the contract here feature or write to info@cosedinterni.it or the certified email address rbranco@pec.cosedinterni.it with your order number. We will send you an email confirming receipt.
  2. Ship the product within 14 days of notifying us of your withdrawal to this address: Cose d'interni di Roberto Branco, c/so Gran Priorato di Malta, 88, 81043 Capua (CE).

The product must be returned intact, unused, and in its packaging, well protected: Mater are fragile, and you are responsible for any damage that may occur during return transit. Return shipping costs are borne by the person withdrawing from the contract.

Refunds

The refund will be issued within 14 days of the date we receive the returned product, and in any case after we have verified that it is intact. We use the same payment method as the original purchase. We refund the price of the product and the standard shipping costs paid on the initial order. Any additional costs for a more expensive shipping method chosen by you are not refunded.

Products excluded from withdrawal

The right of withdrawal does not apply to custom-made or clearly personalized products, such as those from the custom Mater service (Art. 59 of the Consumer Code). The Mater Color and Mater Art products in the catalog that are not personalized are covered by the right of withdrawal.

Damaged or non-compliant product

If the Mater arrives broken or different from the order, write to us within 8 days of delivery with some photos of the product and the packaging. We will offer a replacement or a full refund, including shipping costs, at no cost to you. The two-year legal guarantee of conformity for consumers remains valid.

Withdrawal form

You can copy this text and send it by email:

To: Cose d'interni di Roberto Branco, c/so Gran Priorato di Malta, 88, 81043 Capua (CE), info@cosedinterni.it. I hereby communicate my withdrawal from the sales contract for the following product: [product name and size]. Ordered on: [date]. Received on: [date]. Order number: [number]. First and last name: [name]. Address: [address]. Date: [date].

Last updated: November 8, 2026